Question 1

Booking

Accepted Answer

To book a service, please complete the brief service inquiry form located on the contact page. You will receive a response via text message as soon as possible. If you prefer a phone call, kindly indicate this preference in the services section of the form.

Question 2

Appointment Structure

Accepted Answer

The amount of time you booked reflects the actual hands-on massage time. Before the session begins, there will be a brief intake process, including a foot soak, which typically lasts about 5 minutes. After the session, a short outtake and payment processing will follow.

Please plan for approximately 15 minutes beyond your scheduled massage time to accommodate these steps.

Question 3

Payments

Accepted Answer

Payments accepted are Venmo, Apple Cash via text, regular cash, and check.
Cards and tap are not currently available at this time. I apologize if this causes any inconvenience.

To secure your appointment, new clients may be asked to prepay the session cost. Thank you for your understanding!

Refunds are only available for prepaid appointments canceled and in accordance with the cancellation policy.

Question 4

Gift Cards

Accepted Answer

Gift cards are available for purchase.

To request a physical gift card, please complete the inquiry form on the Contact page to arrange pickup or delivery by mail.

For added convenience, a gift card image may also be provided for you to print at your convenience and present to your recipient.  Payments accepted are listed above. At this time, digital gift cards are not available. I apologize if this causes any inconvenience and thank you for your understanding.

Question 5

Cancellation Policy

Accepted Answer

Cancellations made in 24 hours or less of appointment time will be charged 50% of the hourly service fee.

No Call/No Shows at appointment time will be charged 100% of the hourly service fee.

Question 6

Sanitation Protocols

Accepted Answer

Health and safety is highly prioritized by maintaining strict sanitation standards.
All linens are replaced with freshly laundered linens between each session.
Exposed surface areas are thoroughly bleach wiped between appointments.
The foot soak bucket is lined with a disposable plastic liner for each client and is immediately disinfected after use. A HEPA air purifier with UV-C light operates continuously throughout the day to enhance air quality. Hand sanitizer is readily available in every room.

Question 7

Minor Policy

Accepted Answer

Minors are more than welcome to receive bodywork services! However, a parent or guardian must be present for clients aged 15 and under.

If you are unable to secure childcare, you are welcome to bring your child to your appointment. I kindly ask that you provide them with a form of entertainment in an effort to ensure a peaceful environment for your session.

Question 8

When NOT to get a massage

Accepted Answer

While massage is beneficial for most everybody, there are certain circumstances where it may be best to postpone your appointment.
Please refrain from booking if: 
- You are experiencing symptoms of a cold, flu, or fever, as massage may exacerbate these conditions.
- You have a contagious skin condition, including but not limited to ringworm, staph infection, shingles, chickenpox, impetigo, athlete's foot, or scabies.
- You have sustained a recent injury. Give yourself at least 72 hours after a new injury to allow the acute inflammation phase to pass.

If you are unsure whether massage is appropriate for you, please consult with a healthcare professional before scheduling your appointment.

Question 9

Parking

Accepted Answer

Parking is available on the street, with plenty of free spots available on the bridge. There is also 3 metered spots, right in front.

NOTICE: Please avoid parking directly in front, due to a Commercial Loading Zone and a curb cut, to ensure accessibility for all visitors.

Question 10

Referral Bonus

Accepted Answer

For every person you refer, you will receive Epsom Salt with your foot soak and may choose between Aromatherapy during the session or Ear Seeds post session.

Question 11

Protective Equipment

Accepted Answer

Masks – At this time, masks are only worn when the client is face-up and the practitioner is working around the face, neck, and décolletage. Please feel welcome to request a fully masked session.

Gloves – At this time, gloves are only worn during intraoral work for jaw pain. Please feel welcome to request a fully gloved session.